Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.

Last Updated: January 2024

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Introduction

Welcome to Havoc Forge Avalion ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website havocforgevalion.info and use our architectural services.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Note: This privacy policy complies with Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our website and services.

Personal Information You Provide
  • Contact Information: Name, email address, phone number, mailing address
  • Project Information: Details about architectural projects, property information, budget requirements
  • Communication Data: Messages, inquiries, and correspondence with our team
  • Professional Information: Company name, job title, business details (for commercial clients)
  • Payment Information: Billing details, invoicing information (processed securely through third-party payment processors)
Automatically Collected Information
  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, referral sources
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Technologies: Information collected through cookies and similar technologies

How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery

Providing architectural design services, project management, and client consultations

Communication

Responding to inquiries, providing project updates, and maintaining client relationships

Improvement

Analyzing usage patterns to enhance our website, services, and user experience

Marketing

Sending newsletters, promotional materials, and updates about our services (with your consent)

Legal Compliance

Meeting legal obligations, enforcing agreements, and protecting our rights

Documentation

Maintaining records for project documentation and professional compliance

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

We share information with third-party service providers who assist us in operating our business, including IT services, cloud storage, email marketing platforms, and payment processors. These providers are contractually obligated to protect your information.

We may share project-related information with engineers, contractors, consultants, and other professionals necessary for project execution, with your explicit consent.

We may disclose information when required by law, court order, or governmental request, or to protect our rights, property, or safety, or that of others.

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption

SSL/TLS encryption for data transmission

Secure Storage

Protected servers and databases

Access Control

Limited access to authorized personnel

Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior.

Types of Cookies We Use
Cookie Type Purpose Duration
Essential Cookies Required for website functionality and security Session/Persistent
Analytics Cookies Track website usage and performance metrics Up to 2 years
Functional Cookies Remember your preferences and settings Up to 1 year
Marketing Cookies Deliver relevant advertisements (with consent) Up to 6 months

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:

Right to Access

Request access to the personal information we hold about you

Right to Correction

Request correction of inaccurate or incomplete information

Right to Deletion

Request deletion of your personal information (subject to legal obligations)

Right to Withdraw Consent

Withdraw consent for marketing communications at any time

Right to Portability

Request a copy of your data in a structured, machine-readable format

Right to Complain

Lodge a complaint with the Privacy Commissioner of Canada if you believe your rights have been violated

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days as required by law.

Third-Party Links and Services

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Havoc Forge Avalion.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Post the revised policy on our website
  • Notify you via email for significant changes (if you have provided your email address)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

Havoc Forge Avalion - Privacy Officer
Address

1250 Burrard Street, Suite 302
Vancouver, BC V6Z 2A5
Canada